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| Former New Zealand Prime Minister Jacinda Ardern Tufts University, April 2024 (Photo: Alonso Nichols, Tufts Now) |
As someone who studies and reads a lot of books and articles about political leaders, I have come to identify certain traits that are essential to positive and uplifting leadership. These include intelligence, wisdom, empathy, courage, the ability to listen to different points of view, understand people’s needs, acknowledge uncertainty, respect science and not be afraid to consult with experts, and prioritize the public interest over political advancement. In an ideal world, the best leaders also inspire kindness and decency in others. Although few people in history fit all these criteria, I believe that a genuinely compassionate and intelligent leader can govern a nation with kindness, empathy, and honesty while protecting the country’s interests and functioning as a trusted neighbor in the world community.
We live in a world dominated by
oligarchs and strongmen. In the United States, we have a president who
celebrates UFC fights and aggressive masculinity, demeans reporters, especially
female reporters, and laces every speech and interview with insults and name
calling. Our Secretary of Defense preaches that elevated levels of testosterone
are the true measure of a man and essential to a warrior ethos while he systematically
eliminates women from positions of senior leadership. From Russia and North
Korea to dozens of countries in both hemispheres, political leaders frequently exemplify the worst traits of humanity.
Jacinda Ardern was a different kind of leader. As Prime Minister of New Zealand from 2017 to 2023, she proved that an effective leader need not sacrifice her humanity. Her honest, humane, and compassionate governing style was frequently described as an “antidote to Trumpism” and her popularity around the world reflected the sentiment. She was living proof that a head of state can be empathetic, sensitive, kind, and still be strong enough to lead a great nation with a proud history.
Recently, I finished A Different Kind of Power (Crown Publishing House, 2025), Jacinda
Ardern’s refreshing and candid memoir about overcoming insecurities and
self-imposed feelings of “imposter syndrome” to become the third woman to serve
as Prime Minister of New Zealand. Ardern was only 37 when she became prime
minister, the youngest person ever to hold the country’s highest seat of power.
Her memoir, and the excellent CNN documentary “Prime Minister” released a few
months later, depicts an ordinary, unassuming woman who became a consequential
and highly effective national leader in difficult and challenging times. I came
away from both with a sense of hope, for they confirmed my belief that kindness,
decency, and compassion truly can make a difference in leadership at the
highest levels of government.
A key ingredient of Ardern’s
popularity and effectiveness as prime minister was her authenticity. She is
extremely relatable. The daughter of a police officer, she learned at an early
age that the ability to communicate, to use words effectively, was essential to
establishing public trust. In New Zealand, police officers do not routinely
carry guns. They are considered citizens in uniforms whose authority derives
from the consent and cooperation of the community. As a young girl, she once saw
her dad in uniform surrounded by a hostile group of men in leather jackets. As
she walked across the parking lot, her father noticed her approaching. “Keep
walking, Jacinda,” he said in a calm voice. Although she did as told, she
worried about his safety. Later that night, her dad explained, “Jacinda, my
words will always be the greatest tool I have.” It was a valuable lesson to
her, and one she would use in later years.
As someone who grew up in a Mormon
household, she valued its keen sense of community and understood from a young
age how much personal connection mattered to people. Through its missionary
work, she became comfortable with striking up conversations
with people she did not know. Although she would later move away from her
Mormon faith when it increasingly conflicted with her personal values,
especially concerning the rights of women and LGBTQ persons, she always respected
how loving and kind the people in her church were, and how focused they
remained on service and charity.
Ardern developed an early
interest in public policy and debate but never imagined herself capable or
tough enough to run for public office. “I was the worker who quietly and
steadily got things done,” she writes. “My elbows weren’t sharp enough; my skin
was too thin. I was idealistic and sensitive.” And yet, she had witnessed two
women become Prime Minister of New Zealand and the thought never crossed her
mind that her gender would preclude her from becoming involved in politics. When
she interned for a Labour Party MP during college, she fell in love with it. Parliament
“was a place where laws changed and problems were fixed,” she recounted. Politics, when done right, could change the lives of hundreds of thousands of
people for the better. And it could address issues that mattered to her, like
poverty and inequality, climate change, repairing past injustices to indigenous
populations, and advancing women’s reproductive freedoms.
When Ardern first became a Member
of Parliament on the Labour Party ticket in 2008, however, she experienced a
crisis of confidence when the opposition verbally attacked her during a hard-edged
debate on the Parliament floor. She figured the only way to cope was to toughen
up, to develop thick skin and roll with the punches, so she sought the advice
of a fellow Labour MP, a veteran politician known for his hardcore tactics. “Promise
me you won’t try to toughen up, Jacinda,” he advised. “You feel things because
you have empathy, and because you care. The moment you change is the moment
you’ll stop being good at your job.”
Ardern resolved to remain true to herself. When she talked with groups of students, Ardern frequently asked them to describe what they think leadership requires. The students consistently used words such as “angry” and “aggressive.” Ardern would never be that kind of politician. “I didn’t want to choose between being a good politician and being what I considered a good person.” And she learned from exchanges with certain members of the opposition that “it was possible to disagree with your opponent without getting personal.”
It turned out that Ardern’s empathetic
style indeed was an effective way to lead and govern. In March 2017, the Labour
Party selected Ardern as its deputy leader. She shared Labour’s vision “that
our country be a place where everyone has a roof over their head and meaningful
work, where education is free, where children live surrounded by creativity,
not poverty, where we lead the world on environmental issues” and build a
country “even better than the way we found it.”
Five months later, she was unexpectedly
thrust into the leadership role when Prime Minister Andrew Little resigned
following Labour’s poor showing in the polls. With national elections coming,
Ardern ran a campaign of positivity and Labour’s popularity rebounded. In
October 2017, when the New Zealand First Party agreed to a coalition with
Labour, Ardern became New Zealand’s third female prime minister.
Only days before, unbeknownst to
the public, Ardern discovered she was pregnant. Her daughter Neve was born
eight months later. Although she was criticized for being selfish, for trying
to have it all, she showed that, in the words of the Los Angeles Times,
“the job of looking after a country’s people — and the mix of love and steel
required to personally care for a child — might just go hand in hand.”
Before her swearing in, a journalist
who Ardern had respected since she was eleven years old, asked her, “What is it
you want to do?” She said what immediately came to mind. “I want this
government to feel different. I want people to feel that it’s open, that it’s
listening, and that it’s going to bring kindness back.” In her memoir, Ardern
explained further:
Some people thought kindness was
sentimental, soft. A bit naïve, even. I knew this. But I also knew they were
wrong. Kindness has a power and strength that almost nothing else on this
planet has. I’d seen kindness do extraordinary things: I’d seen it give people
hope; I’d seen it change minds and transform lives. I wasn’t afraid to say it aloud,
and as soon as I did, I was sure: kindness. This would be my guiding principle
no matter what lay ahead.
Both the CNN documentary and memoir
bring to light private moments that show Ardern’s ordinary humanity as she
dealt with terrible bouts of morning sickness and her struggles to breast feed
her newborn while balancing the responsibilities of prime minister with her
desire to be a present mother to her child. Although she received criticism
when she became the first prime minister to take six weeks of maternity leave
while in office, most New Zealanders supported her decision, reinforcing a
fundamental truth, “that politicians are humans first, and perhaps the public
hadn’t lost sight of that.”
Throughout her tenure as prime
minister, she displayed top-down kindness as a thoughtful, intelligent leader
determined to act when necessary. After a white supremacist carried out two mass
shootings on the same day at Christchurch mosques that killed 51 people and
injured 49 more, Ardern immediately responded with heartfelt empathy. She mourned
and grieved with the Christchurch Muslim community. She hugged and supported
them, cried and prayed with them. She made clear the entire nation condemned
the attacks and supported them in their darkest hour. Although some of the Muslim
victims had come to New Zealand as refugees, this was an attack on “our
community,” she said. “They are New Zealanders. They are us.” She received
widespread praise from the Muslim and international communities for her
personally empathetic response to the shootings.
But words, hugs, and prayers were
not enough. Over the next three weeks, Ardern orchestrated and led the passage
of sweeping legislation that banned most semiautomatic weapons, assault rifles,
and higher capacity magazines from New Zealand, a country with a high rate of
gun ownership. Through an amnesty and buyback program, tens of thousands of military-style
assault weapons were taken off the streets. Horrified by viral social media
posts of the Christchurch shootings, she launched the Christchurch Call to
Action, an international commitment to remove and eliminate violent extremist
content from the internet. Her tears generated toughness. She would not
compromise public safety.
Tragedy struck New Zealand again in
March 2019, when a volcano erupted at Whakaari/White Island that killed
twenty-two people and severely burned many more. In the following days, Ardern
visited with the survivors and family members of those who died and personally
thanked the first responders who risked their lives rescuing survivors. When a
social media post claimed she was only visiting the community so she could be
seen “hugging people,” Ardern acknowledged the criticism bothered her. But she
would do nothing differently. “First of all, of course I’d gone,” she writes.
“This was a major disaster in our country and I was prime minister. And
criticizing me for hugging people? … I would rather be criticized than stop
being human.”
Less than a year later, she would
be tested in ways never anticipated. “Leadership is a test for which you can
only partially prepare,” she noted. “If you’re lucky, the information you need
is out there—somewhere, in some form.” But when the world first confronted
COVID, there was little information to draw on. As an island nation, New
Zealand had some advantages. Twenty days after its first documented cases, her
government closed the nation’s borders to everyone except returning citizens
and established isolation and tracing protocols. But the pandemic was moving
too quickly, and if she did not take more drastic action, the data and science showed
that tens of thousands of people would die. That would be catastrophic in a
country of five million people. For Ardern, it was not an option.
In April 2020, Ardern’s
government ordered a Level 4 lockdown, shutting down most businesses and
schools as people sheltered in place. Within six weeks, New Zealand had no new
COVID cases. A few weeks later, the government reduced alert levels so people
could dine out again, invite neighbors into their homes, and return to the
world. For the next two years, New Zealand would have long stretches of
normalcy followed by occasional periods of rising alert levels. But compared to
the rest of the world, life looked ordinary in New Zealand, as kids returned to
school, restaurants were open, and families gathered for weddings and funerals.
By the time vaccines arrived and the country had achieved a 90 percent
vaccination rate, the crisis in New Zealand had been mostly avoided. While
COVID raged around the world, causing millions of deaths (including over 1.2
million in the United States), New Zealand experienced only twenty-five deaths
and an infection rate 80% lower than in the United States.
Ardern writes also of the threatening
and ugly backlash she faced with a vocal minority of anti-vaxxers and
conspiracy theorists, fueled by disinformation from the United States. But she
defends her actions to this day. “We came out of COVID with one of the highest
vaccination rates in the world and fewer days in lockdown than nations like the
U.K., and during this time our country’s life expectancy actually increased.” That
is what leadership is all about.
New Zealand is known for “punching
above its weight” on the world stage and Ardern’s diplomatic approach represented
New Zealand well within the international community. Domestically, in addition
to enacting major gun safety measures following the Christchurch terrorist
attacks, she took decisive action on climate change, committing New Zealand to
carbon neutrality by 2050. She enacted pay equity and parental leave laws. She launched
a mental health initiative and a Child and Youth Wellbeing Strategy. Her
government reformed the state benefits system to make it more accessible and
friendly, built more state housing than any government in the last fifty years,
expanded access to childhood education and health care, and invested in violence
prevention programs. And for the first time in the country’s history, Parliament
decriminalized abortion and advanced the cause of reproductive freedom.
But six years of nonstop work,
pressure, anxiety, and crisis after crisis, finally took its toll. Ardern
decided to resign from public life in 2023. She had done her best, and that was
enough. As she wrote in her memoir:
[W]hen I was prime minister, I saw
moments of true darkness. … But there’s an inverse feature to seeing the world
at its most brutal, because those are also the moments that show people at
their most humane. Those are the moments when I saw that it was possible for
people to galvanize behind their collective humanity. Sometimes, those moments
are small. Other times, they create a ripple that sweeps across the country.
Ardern continues to work for
change and tries to make the world a little brighter. As she told a gathering
at Tufts University in 2024, whatever her future holds, “I am going to talk
about what it means to be human first, and a leader second, because I think we
need more of that in the world.”
Jacinda Ardern is an appealing
and refreshing voice in a world that increasingly turns dark and brutal. I hope
that her example inspires other men and women of kindness and decency to enter politics
and follow in her example. She challenged misperceptions and assumptions about
young female leaders. And she proved that common sense combined with
sensitivity, compassion, and empathy are towering strengths. We need a lot more
leaders like her.








